Refund Policy

All bookings made on mkresidenceone.com are non-refundable. Once payment is taken, we do not refund it for cancellation, early departure, no-show or late arrival, whatever the reason.

• If we cancel. If we cannot provide your apartment, we will offer an equivalent apartment, or refund the amount you paid for the nights we could not provide.
• Duplicate or wrong charges. If you were charged twice or the wrong amount by mistake, contact us and we will correct it.
• Changes. Date changes are not possible. Extending a stay is a new booking at the rates then current, subject to availability.
• Security deposit. The cash deposit is returned after the check-out inspection, less any charges for damage, excessive cleaning, utility overage, fees or penalties. It is returned the same day, or up to 15 days after check-out depending on the severity of any damage.
• How refunds are paid. Any refund goes back to the card used for the booking, usually within 1 to 7 working days. Your bank may take longer to show it.

To ask about a payment, call +971 50 110 8507 or write to [email protected] with your booking reference.